01Who are the team?+
A small, intentionally lean group of veteran designers and engineers based in Dubai — each averaging 10 years' commercial experience across global brands and venture-backed startups. Design and engineering work side by side from day one, so there are no gaps, no hand-offs, and no middlemen. Every project is handled at the lead level. You'll always be working with the people who actually make decisions.
02What's your engineering stack?+
We ship production-grade full-stack products in React, Next.js, Node.js, NestJS, and TypeScript — deployed to Vercel, AWS, or your preferred cloud. On the Web3 side: Solidity smart contracts (ERC-20, ERC-721, ERC-1155, ERC-4626), Hardhat, and battle-tested on-chain patterns including staking, governance, token launches, and NFT infrastructure. Design tools: Figma, Framer, Lottie. We're opinionated about quality and pragmatic about tools.
03Do you actually build the product, or just design it?+
Both — that's the point. Senior designers and engineers on the same team, shipping together. The person who designs the flow writes the code for it. No handoff friction, no "design intent lost in translation," no second vendor to manage. You get production-ready output — not a Figma file and a goodbye.
04Who owns the codebase?+
You do. Full source, your repo, your Vercel project. We document the architecture and hand over keys at the end — or stay on a Marathon retainer if you'd rather we keep building. No lock-in, no proprietary CMS, no surprises.
05Are there refunds if I'm not happy?+
We work iteratively with you the whole way through, taking feedback at every checkpoint to keep us aligned. Our case studies and testimonials are the best read of what to expect — and we'd rather get the work right than the refund.
06What's the Launch Sprint 10-day delivery guarantee?+
For the $32K guarantee variant, if we miss the agreed day-10 demo deadline for reasons inside our control, we credit you 25% of fee (refunded or applied to a future engagement). Read the full
guarantee terms for what counts as "inside our control" — TL;DR: scope creep, missing client assets, or new requirements added mid-sprint pause the clock.
07Do you work with non-startups?+
Yes. We work with teams in any industry — startups, enterprise, retail, gaming studios — wherever the product needs clear thinking and confident execution.
08Can you handle a tight deadline?+
Yes. Some projects need a fast turnaround — a launch, a pitch deck, a last-minute update. If the scope and timeline are clear we can prioritise and allocate resources to deliver high-quality work fast.
09Do you understand wallets, token gating, and on-chain flows?+
Yes. Hands-on experience designing and building for Web3-specific flows — wallet connections (MetaMask, WalletConnect, etc.), token-gated content, and interfaces visualising on-chain data — built to be intuitive even for users new to Web3.
10What exactly does an audit cover?+
A Provel audit is a senior, multi-track evaluation across four dimensions: UX & product experience (journey mapping, heuristic evaluation, friction points, onboarding), technical performance (load times, p95 latency, platform parity, crash patterns), competitive position (local and international benchmarking, positioning gaps), and growth strategy (retention levers, feature gaps, north star clarity). Every finding is severity-scored — High / Med / Low — and the final output is a ranked, prioritised roadmap with quick wins and a 30/60/90-day action plan. You also get a live readout with open Q&A.
11How long does an audit take, and what do you need from us?+
The standard Audit runs 10 business days from kickoff. Audit Lite is 5 days; Audit Pro is 4 weeks. To get started we need access to your app (staging or production), analytics (GA, Mixpanel, or equivalent), and any existing design files. We handle the rest independently — you're not blocked from your work while the audit runs. We'll schedule one 30-min kickoff call and one final readout.
12What happens after the audit?+
Most teams move straight into a sprint. We've structured our sprints to pick up exactly where the audit leaves off — the roadmap becomes the brief, and we start executing the highest-severity items first. You can run the audit findings with your own team, bring us in for specific sprints, or start a Marathon retainer for continuous progress. No obligation either way — the report is yours to keep.
13Do you sign NDAs?+
Yes. We're happy to sign an NDA to protect your project details, IP, or confidential roadmap — especially around early-stage concepts and unreleased products.
14How involved will we be in the process?+
Collaborative by default. We loop you in at direction, strategy, feedback and approvals — design and engineering checkpoints. If your schedule is packed we can lead end-to-end and make decisions grounded in best practice and research — either way, the result reflects your goals.
